Politique d'expédition
French Face Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2 days.
We are a tiny company and will ship within five days including Holidays and weekends. If we are backed up due to shipments from France or import issues, you will be notified immediately. Anything that is noted as PRE-ORDER will take up to two weeks to ship, as it is coming from France at that time. This will be reconfirmed in your shipping confirmation email.
Shipping rates and delivery estimates
Shipment method |
Estimated delivery time |
Shipment cost |
FedEx Standard |
3-5 business days |
$10 |
FedEx Two Days |
2 business days |
$14 |
FedEx Overnight * |
1-2 business days |
$20 |
Shipment confirmation and order tracking
You will receive a shipping email when the shipment goes out with tracking information
Customs, duties, and taxes
French Face is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
French Face is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
French Face only ships in the US at this time.
Returns Policy
Please visit our return page
For more information, email molly@french-face.com