Politique d'expédition

French Face Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 7 days. We have lots of items that are directly ordered from France and take up to two weeks to ship from France, then they ship to us, then to you!

ends. If we are backed up due to shipments from France or import issues, you will be notified immediately.  Anything that is noted as PRE-ORDER will take up to two weeks to ship, as it is coming from France at that time. This will be reconfirmed in your shipping confirmation email.

Shipping rates and delivery estimates

Shipment method	Estimated delivery time	Shipment cost
FedEx Standard	3-5 business days	$10
FedEx Two Days	2 business days	$14
FedEx Overnight *	1-2 business days	$20

Shipment confirmation and order tracking

You will receive a shipping email when the shipment goes out with tracking information

Customs, duties, and taxes

French Face is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

French Face is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

French Face only ships in the US  at this time.

 

Returns Policy

Please visit our return page

For more information, email molly@french-face.com